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If you are trying to resolve a problem concerning a service provided by your registrar
If you have a dispute regarding your registrar the best step that you can take is to deal with the registrar directly.
If you do not know who your registrar is, you can use the tool found at http://www.internic.net/whois.html to perform a WHOIS search on your domain name.
The results of the WHOIS search will contain the name of the registrar and the contact details. If you know who your registrar is and need to find out how to contact them, or if you want to see if a company is an ICANN-accredited registrar, you can find that information at http://www.icann.org/registrar-reports/accredited-list.html.
There are many organizations such as ISPs (Internet Service Providers), hosting companies, and others who act as resellers for registrars. If your complaint concerns a reseller, please contact either the reseller or the registrar.
ICANN accepts registrar problem reports for compliance monitoring and statistical analysis. You may submit a report via the Registrar Problem Report Form but please note that ICANN does not resolve individual complaints.